Locker FAQS
What do I need to utilize Rexel’s Locker Pick-up Program?
All you need is a mobile device with access to the Noke Pro Mobile App. The Noke Pro Mobile App is free and compatible with Apple and Android devices, and can be downloaded in your device’s App Store.
To access your materials you will need to ensure the Noke Pro Mobile App is downloaded on your mobile device prior to pick-up. Upon arrival, enable Bluetooth capabilities and open the Noke Pro Mobile App on your mobile device. Touch the sensor on the bottom of the Noke Pro Smart Lock and unlock it by clicking the icon in the mobile app. Retrieve your materials, close the locker door behind you and lock the Noke Pro Smart Lock, and you’re on your way !
Where are pick up lockers located?
Our lockers are located at the following locations across Canada. We are adding new locations all the time, please be sure to check back frequently as we expand this program to service you better.
How do I place an order for locker pick-up?
You can place your order for locker pick-up by calling the Rexel branch or by ordering online.
To place a locker pick-up order by call-in, just indicate to the Rexel team member you’d like to pick your order up via Rexel’s Locker Pick-Up program. If your order is eligible based on locker specifications, you will be asked to share a few pieces of contact information (name, mobile number) and confirmation that you have downloaded and have access to the Noke Pro Mobile App on your mobile device. You will receive an SMS notification letting you know your locker order is ready for pick-up.
To place a locker pick-up order online, click the “Add Order Notes” button under your Order Summary on the right side of your Checkout screen. Simply enter “Locker” in your order notes, with your contact information (name, mobile number) and your order will be flagged for locker pick-up. If your order is eligible based on locker specifications, you will receive an SMS notification and be asked to ensure you have downloaded and have access to the Noke Pro Mobile app on your mobile device once your order is ready.
How do I open the locker?
We’ll send a confirmation text message when your order is ready for pick up. Before you arrive, be sure you have downloaded the Noke app. When you arrive at the lockers, follow these steps:
- Enable Bluetooth on your smartphone
- Open Noke app one your phone
- Touch the sensor on the bottom of the lock
- Unlock by clicking icon in the app
- Retrieve your package
- Lock the locker
Will my materials be safe in the locker?
Yes. Each locker is equipped and protected by a Noke Pro Smart Lock. These locks are battery powered and operated by Bluetooth technology. Locks can only be opened via the Noke Mobile App by the user(s) assigned to them. The lock and locker are crafted with rugged, weatherproof materials and are made to deliver maximum security in extreme conditions
My local branch doesn’t have Rexel’s Locker Pick-up Program in place, why not?
The locker pick-up program is brand new to Rexel ! To closely monitor and evaluate, Rexel has selected four locations across Atlantic Canada to pilot the program. If you think the program would be beneficial to and your company, reach out to your local branch manager and let them know. We will continue to look for opportunities to expand this program into all markets we serve on a national level.